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"Not only did OCR for AnyDoc improve the speed of retrieving order information; it also bettered the quality of the information customers received."
Dan Marmion, manager of information services-
New Era Cap
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We’ve provided cutting edge document management, imaging and workflow solutions for companies big and small since 1939. You can realize the full potential of your existing software programs by just incorporating a scanned backlog of Accounts Receivable records, for example, or by implementing a full blown document management and workflow system to maximize all core business processes.
Making your business paperless will enhance your existing business processes by taking digitized documents and records, linking them to the appropriate databases and making them accessible with a single click from your existing business applications. Using either an in-house or completely online document management system, you can streamline your core processes including Accounting, Customer Service, Production, Human Resources and many others.
With a variety of solutions available, you’ll see immediate returns on your investment — whether it's creating a centralized hr system, responding to customer inquiries more promptly or collecting payments more quickly. |
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Here’s a great example from a Solution we provided to New Era Cap Company:
For New Era, keeping up with the 2,100 pages of sales orders that arrived daily was virtually impossible with their old system, which used manual data entry and filing. Because of the backlog in processing, and with no quick method for determining an order’s status, New Era’s three manufacturing plants had difficulty obtaining quick, accurate information from headquarters. Individual customers were having the same problem. “The filing, the retrieving, the faxing — it was all too slow, too cumbersome,” Marmion admits.
It wasn’t just unhappy users who were accumulating. The huge volumes of paper forms had to be stored, and Marmion watched as filing cabinets ate up the headquarters’ open floor space — a valuable commodity at a fast-growing company. “We needed to fill that space up with something more valuable — like people,” he recalls.
Six Weeks that Revolutionized Customer Service
Enter Biel’s. The benefits quickly became obvious. A four-person filing team was quickly reduced to one full-time and one part-time person. Filing just one document used to take hours, even days, during peak times. “Today,” says Marmion, “it takes only one day to process an entire day of paperwork.”
Most of the filing cabinets are gone. The space is now utilized as a conference room, two offices and a display of the company’s products. Most importantly though, customer service has been significantly improved. Marmion calls the time involved in installing and getting up to speed on the total system “six weeks that revolutionized our customer service.”
Are YOU starting to see the possibilities? Want to see how Biel’s can transform your business? Click here now to get started. (Contact Us) |
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