Sales & Marketing:
Mr. Dennis L. Kempner
President
dkempner@biels.com
716-675-2121 ext. 101
Credentials: Dennis has been President of Biel's since 1985. He began in sales in 1973 and moved in into marketing and sales management in 1980. Dennis has been instrumental in moving Biel's into the digital imaging arena as technology changed from analog imaging (microfilm) to electronic document management. Dennis has an undergraduate degree in economics and an MBA from Washington University (St.Louis) with concentrations in marketing and finance. He has been very involved in AIIM (Association for Information and Image Management) the industry's professional organization. He was co-founder of the Buffalo Chapter, Chairman of the Service Bureau Executive Committee, received its Masters of Information Technology and served on the International Board of Directors. |
Mr. Michael Stroh
VP Sales/Marketing/Support
hmstroh@biels.com
716-675-2121 ext. 102
Credentials: Michael joined Biel’s in
2010 as head of the sales,
marketing, and technical support
areas. He has been president of
Stroh & Associates, LLC – an
organizational development consulting and training firm - since 1992 and served as Biel’s consultant on strategic planning, sales and marketing, and human resource issues since 2001. Formerly head of marketing and business development for a New York money-center bank, Michael graduated with an MBA from Canisius College. His Biel’s responsibilities include strategic marketing and the coordination of customer solutions. He is involved in the Association for Information and Image Management (“AIIM”) and contributes time to a variety of professional and community groups. |
Mr. Robert Dimmer
Marketing Manager
rdimmer@biels.com
716-675-2121 ext. 140
Credentials: Rob joined Biel’s as
Marketing Manager in 2011 after
working for over four years as
Marketing Manager at The Colad
Group, a custom presentation and
promotional packaging company in Buffalo, New York. Rob is responsible for managing sales support, coordinating and implementing marketing strategies, developing various product campaigns, and expanding awareness of the company brand. His work involves development of advertising and email campaigns, coordination of trade shows, designing and maintaining the website and promotional collateral, direct mail, radio advertising, social networking, and administration of the customer management database. A graduate of Canisius College with a BA in Communications, Marketing, and Digital Media, Rob is a nationally published graphic designer and copywriter, and is a member of the Buffalo/Niagara Sales and Marketing Executives along with several other community and professional organizations. |
Professional Services & Technical Support:
Ms. Kelley Hartman
Project Manager
khartman@biels.com
716-675-2121 ext. 111
Lead Software Support,
Installation & Training
Credentials: Kelley Hartman, a 23-year Biel's veteran, is a Certified Document Imaging Architech. She most recently served as Biel's senior technical support specialist. Previously, she had handled installations, technical support, and product training for Scientific Calculations, Inc. in Fairport. A graduate of dozens of industry software training programs, she has helped build the capability and professionalism of the Biel's team, which, in turn, recently led to the highest customer satisfaction ratings in company history. Her responsibilities include working closely with customers to determine document management solutions, coordinate demonstrations, organize work schedules, coordinate installations, and ensure customer satisfaction. |
Conversion Services & Hardware Service:
Mr. Doug Gaffney
VP Finance & Administration
dgaffney@biels.com
716-675-2121 ext. 103
Credentials: Doug graduated from Canisius College with a BS in Accounting in 1986. He worked for three years in public accounting where he earned a CPA license. Doug spent 10 years in the manufacturing industry before joining Biel's in 1999. Married with two daughters Doug enjoys sports and camping. |
Ms. Janelle Chlebowy
Production Manager
jchlebowy@biels.com
716-675-2121 ext. 130
Credentials: Janelle started with
Biel's in 1999 as a typist. Aside from
working at Biel's, she also tutored
math and accounting at the Audrey
Bard Center and interned in the
Finance Department at Rich's Products. A short time after obtaining her Associates in Business Administration in which she was a member of the Phi Theta Kappa Honor Society, she became Digital Operations Manager and in the spring of 2011, Janelle took over as Biel's Production Manager. Janelle has a 6 year old daughter, is an active member of the Blasdell Elementary PTA, and is a participant in the United Way Day of Caring along with several other community and professional organizations. |
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Mr. Salvatore Alfano
Area Manager
salfano@biels.com
716-675-2121 ext. 135
Buffalo & Niagara County
Credentials: Sal Alfano joined Biel's in 2005 as Marketing Manager and became an Area Manager in 2011. A member of the Association for Information and Image Management, his responsibilities include general area management, as well as the coordination of efforts to meet customer needs for scanning, storing, retrieving, and using document information more accurately, efficiently, and securely. He presently serves as a board member of the Buffalo Niagara Sales and Marketing Executives (BNSME). He received a BS in Business Administration from the State University College at Buffalo. |
Mr. Paul Jones
Area Manager
pjones@biels.com
585-227-3069
Rochester & Monroe County
Credentials: Paul joined the
Biel’s team as Rochester Area
Manager in 2011 after working for
four years as a Sales Executive at CentriLogic, a provider of cloud computing, managed hosting, and data center solutions. Paul’s responsibilities at Biel’s include business development, customer maintenance, and coordination of services in the Rochester area market. A 20-year sales management veteran, Paul has built a solid reputation for creating ideas that benefit his customers’ bottom lines. A member of the Association for Information and Image Management (“AIIM”), Paul maintains a broad understanding of various document management and technology applications. A graduate of Miami Dade College and numerous industry training programs, Paul is a resident of Penfield, New York and is active in a variety of community and professional organizations. |
Mr. Carl Dettelis
Support Specialist
cdettelis@biels.com
716-675-2121 ext. 123
Software Support,
Installation & Training
Credentials: Carl has been doing support work since 1988. He has also performed duties in networking, database administration, and simple scripting. Carl holds a BS in MIS and Psychology as well as an MBA from Canisius College. He also has passed a series of exams to earn an MCSE from Microsoft. Carl is a former NYS high school chess champion whose interests include playing volleyball, ice hockey, and spending time with his talking African Grey parrot named Charlie. |
Mr. Darrell Londos
Service Manager
dlondos@biels.com
716-675-2121 ext. 118
Credentials: Darrell joined Biel's Information Technology Systems in 2005 as the Service Department Manager after several years at Ikon Office solutions working in the copier division as both technical support and management. He attended Niagara Community College for his Associates in Communications. |
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